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My friend's D2 crashes whenever he goes into a new act for the first time, most likely due to the "Insert Cinematics Disc" screen. He as reinstalled twice, but it still occurs. The only thing I can think of is something due to the fact that he uses WinXP? If anyone has any suggestions please post.
Sound is usually at fault here. If you don't have a decent sound card of if you are running the game with the -ns parameter, crashes at acts can happen. If the sound card or it's drivers are not the problem, post your D2 log at the time of the crash.
The D2 log is a txt file in the /Diablo II root directory containing game info. It is named as follows: D2[yy][mm][dd].txt
Just post the info from the time of the crash on whatever day it was, and i will have a look.
EDIT: You don't have to post the IP or computer name if you post the rest of the log.
My friend told me that he didn't do a full install, since he usually installs it at a friend's house or his brothers, and then uninstalls. So that might be the culprit. Also, he said that it never crashed during 1.09, the same comp, but he didn't run WinXP. So I will update when he does the full install, and thank you all for your helpful input.
My game also crashes @ Act switchovers. I tried reinstalling, to no avail. When it crashes, the error message "Unhandled exception blah blah blah" appears. I went to post my D2 log, but can't figure out what I need. What part should I post (it's rather lengthy).
My game also crashes @ Act switchovers. I tried reinstalling, to no avail. When it crashes, the error message "Unhandled exception blah blah blah" appears. I went to post my D2 log, but can't figure out what I need. What part should I post (it's rather lengthy).
In the log, find the time at which the crash happened, and post the section from there to the next break. Before you do that though, make sure you do not run the game with the -ns parametre, and update your sound card drivers (or get a sound card if you don't have one).
Man, this happens to me too. My sound system works well. I guess this problem happeneded like 2 weeks ago. Since then, I've had Diablo for about 2 3/4 years. Although, it does crash before a new act, my Diablo doesn't start up exactly at the time I command it to. It just freezes and says Game (not responding). Everytime I upload cinematics it works fine for like 1 or 2 times since the dl. I just wait till someone can rush me all the way and finish up all acts so I can not have to worry about it any longer.
I have that issue to. Its generally Unhandled Exception Error 0000006b or something like that. I email Blizzard and still havent responded. I never had this problem for like 3 years of playing. It all started after the 1.10 patch (go figure). I hope someone figures this out soon
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