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  1. #11
    Europe Trade Moderator krischan's Avatar
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    Re: Internet connection keeps dropping periodically

    Well OK, that's an all-in-one router plus cable modem. I think I got you wrong. You are normally working with a wireless connection and with "hooking up directly", you mean a connection via a network cable, right? If you have a desktop PC, a network cable is better anyway, but it seems you have a laptop. To find out what the problem is, you need either another one with wireless or a different router or another network card. There are wireless cards which can be connected to a USB port, the cheapest ones cost €12 or so, but perhaps you can borrow one somewhere.

    Glurin's suggestion to get a tinfoil hat is a good start as well, but a full body suit is better.
    D3 Trading Forums: Europe - America
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  2. #12
    IncGamers Member Glurin's Avatar
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    Re: Internet connection keeps dropping periodically

    Quote Originally Posted by Arkardo View Post
    I'm always connected by cable, so that can't be the problem. I've even changed the wireless network adapter settings, so that it doesn't check for networks or do any other evil stuff that may cause the connection to drop. During the testing, I was connected directly to the router (a WGRT04).

    I do have another laptop, a very old one, with Windows XP. Is there some option or software that records the internet connection or something?

    I'm seriously starting to consider that long network cord...
    Wait, so you're always connected via cable, yet when you tested directly connected to the router you didn't experience any issues? I'm assuming you used a different cable to test with than you use on a normal basis? That tells me that the problem is something between you and the router when you're connected the way you normally are.

    If your normal connection is just a cable from the router to your laptop without any switches or anything in the middle, then my guess would be you've got a faulty or damaged network cable, which is not unheard of. Simplest solution is to get a new cable and replace the old one. (ie. the really long network cord) If there is stuff in between, such as switches, couplers, other routers (which could easily cause other problems if not configured correctly), you'll have to work your way along that connection until you find the point where it gives you trouble.

    And don't forget the hat! It is absolutely essential when doing this kind of work.

  3. #13
    IncGamers Member Arkardo's Avatar
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    Re: Internet connection keeps dropping periodically

    Ah, sorry if I was a bit unclear. Yes, I'm working on a laptop, and I always use a cable.

    I've tried out using another cable, but it didn't work, unfortunately. I guess I'll have to start checking the other cables, then. I'll ask around at my work for a wireless card as well.

    Thanks for all your input so far! I really appreciate your time!

  4. #14
    IncGamers Member Arkardo's Avatar
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    Re: Internet connection keeps dropping periodically

    Ok, so I dusted off my old laptop and let it run while I was playing D3. As soon as I noticed I was going to have another disconnected, I tried to google something on the older laptop. Guess what, it also couldn't connect to the interwebz. Also, my dad said that he noticed that he sometimes couldn't load a page, but it would work fine when he tried again. Yeah, thanks dad, for not remembering earlier when I asked you about it. It's not like you could've saved me a buttload of time... :P

    So anyway, this would mean that the problem is likely either with the router, or the internet service itself. Should I contact my ISP, like Glurin said? I have no experience working with routers, or are there some simple things I could try?

  5. #15
    IncGamers Member BobCox2's Avatar
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    Re: Internet connection keeps dropping periodically

    Call ISP wait...
    ISP asks if it works connected directly to the equipment they provide?

    Things to do.
    Check the manual online and try a reset to defaults then any firmware updates and then reprogram any settings for DNS DHCP ETC.
    Last edited by BobCox2; 29-10-2013 at 05:13.

  6. #16
    IncGamers Member Glurin's Avatar
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    Re: Internet connection keeps dropping periodically

    I'm afraid you've run out of the simple stuff to try outside of running virus scans on every computer. Viruses are kind of the wild card of computer problems, capable of causing all manner of symptoms or lack thereof. There's other tests you can do, but you're pretty much at the end of the layman territory here.

    What you've got is a combination ADSL modem/router that I'm betting you got from the ISP when your internet was installed. If that's the case, then it falls under the support umbrella of the ISP and I wouldn't recommend screwing around with things like firmware upgrades and whatnot without knowing exactly what you're doing. Mostly because doing so gives them an excuse to stick you with extra repair fees.

    You're problem is also intermittent, which is a pain to diagnose. Depending on how they are set up, they might have some logs to look at that shows if you're dropping out or not.

    In either case, it sounds like you've got the problem traced back as far as you can go for now.

  7. #17
    IncGamers Member superdave's Avatar
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    Re: Internet connection keeps dropping periodically

    I blame the NSA.

  8. #18
    IncGamers Member BobCox2's Avatar
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    Re: Internet connection keeps dropping periodically

    Quote Originally Posted by superdave View Post
    I blame the NSA.
    Not Durf ?

    Obama Orders NSA To Stop Spying On The World Bank, IMF


    Last edited by BobCox2; 01-11-2013 at 04:22.

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