Latest Diablo 3 News
DiabloWiki Updates
Page 1 of 3 123 LastLast
Results 1 to 10 of 24
  1. #1
    IncGamers Member
    Join Date
    Aug 2009
    Location
    Boston
    Posts
    6

    Account suspended for 25 years? No warning, no explanation.

    So, I was happily kiting around a pack of Invulnerable Desecrator Extra Health (and something else) Unburied's, when I got disconnected with an error message notifying me that my account has been suspended for "repeated violations."

    I logged on to B.net to create a ticket, saw that it can sometimes take "up to 30 minutes" for an email to be generated detailing the suspension, so I opted to wait for that Email. It has since been at least an hour, and I have not received the email yet.

    So, I logged back on to B.net in order to create a support ticket. When I got in to the field where I describe my problem, I saw that my account was to be suspended until June 7. "That's strange," I thought to myself, "it's already the 13th." Then I looked closer, and I saw that it said 6/7/37.

    So, my account is suspended until June 7, 2037, at which point I'll be...carry the one...yeah, 54 years old.

    Has anybody else experienced this?

    a) I'm not aware of committing ANY violation of any kind, let alone repeatedly
    b) I did not receive ANY warning--which seems like it would be well warranted on a suspension-worthy violation
    c) I still have not received any kind of explation
    d) 25 YEARS? Who does that?

    Anyway, I'm posting to see whether there's anybody out there who can shed any light on my present difficulties. I'm all ears.

    Thanks



  2. #2
    IncGamers Member Raesene's Avatar
    Join Date
    Aug 2011
    BattleTag Mick-1457
    Posts
    1,388

    Re: Account suspended for 25 years? No warning, no explanation.

    I think your best course of action is to call customer support and be as polite as possible.



  3. #3
    D3 Amazon &
    Demon Hunter Moderator
    Dacar92's Avatar
    Join Date
    Nov 2003
    Location
    Chicago
    BattleTag Dacar92-1368
    Posts
    10,098

    Re: Account suspended for 25 years? No warning, no explanation.

    Agreed. Call them and ask what you did that caused them to ban you. There was another thread on this yesterday. You may want to look for it to see if there was a resolution in that case yet.



    Rose: You're an alien? You sound like you're from the North.
    Doctor: LOTS of planets have a North!!!

  4. #4
    IncGamers Site Pal AceOfJacks's Avatar
    Join Date
    Aug 2003
    Location
    Brooklyn, NY, USA, Earth
    Posts
    995

    Re: Account suspended for 25 years? No warning, no explanation.

    It's ok, by then Diablo 4 will be out (hopefully)

    Also, was your account compromised in any way before this? January of this year, my e-mail was compromised, and someone set up Parental Controls on my b.net account, looking to try to sniff out some WoW info. Lucky for me, I don't play WoW. Anyway, when I went to set up my info for the RMAH, it told me that I couldn't use the RMAH due to Parental Controls settings. I had to call Blizzard and explain to them that I never set up Parental Controls in the first place, and they removed them from my account on the spot. So maybe there is some fishy business going on with someone trying to steal your information. Your best bet, as mentioned by others, is to call them and see what happens.




  5. #5
    Clan Officer - US West Hardcore Nizaris's Avatar
    Join Date
    Jan 2011
    Location
    California
    Posts
    2,005

    Re: Account suspended for 25 years? No warning, no explanation.

    Please follow up with your conversations you have with Blizz Customer Service. It will be interesting to hear what the source/cause of this was.



  6. #6
    IncGamers Member
    Join Date
    Aug 2009
    Location
    Boston
    Posts
    6

    Re: Account suspended for 25 years? No warning, no explanation.

    Thanks for the advice guys. I'm currently on hold with Blizzard. Expected wait is 41 minutes. Awesome. Someone said something about being polite?

    AceOfJacks, that's an interesting one. I'm not aware of anything being compromised, but then again, neither were you. Anyway, that still doesn't explain why my account got stomped on. If it had been compromised and somebody had been doing something unsavory with it, it seems to me that some kind of warning would have been sent out before a quarter-century suspension, and the only email address associated with the account is mine. Certainly possible that there's something subtle going on somewhere, but it seems more likely to me that there's some kind of error or mistake on Blizzard's end here.



  7. #7
    IncGamers Site Pal AceOfJacks's Avatar
    Join Date
    Aug 2003
    Location
    Brooklyn, NY, USA, Earth
    Posts
    995

    Re: Account suspended for 25 years? No warning, no explanation.

    Another possibility is that they're trying to track IP / ISP and ended up banning you because you live next door to a hacker or something. They might have banned you, a legit player, by accident, or you could just be collateral damage.




  8. #8
    IncGamers Member
    Join Date
    Jan 2007
    Location
    Missouri
    Posts
    315

    Re: Account suspended for 25 years? No warning, no explanation.

    http://us.battle.net/d3/en/forum/topic/5795269634

    Apparently the RMAH might be causing some people to be banned.. that is the thread: Below is Bashiok's comment...might be your case?

    anyways Bashiok:
    I've fired off an email with a bunch of info from this and other threads and we'll be looking into it. In the meantime I would recommend submitting a support ticket. Regardless of what our investigation turns up your best and fastest bet to a resolution is speaking with our customer service department who can speak with you privately about your account.

    http://us.battle.net/support/en/

    It might also help to list under what conditions your purchase occurred (cost, type of payment used, authenticator use, account region, anything you can think of that might be relevant). Obviously many purchases aren't resulting in an account lock, so it might help us to determine the common thread.



  9. #9
    IncGamers Member
    Join Date
    May 2012
    Location
    Canada
    Posts
    23

    Re: Account suspended for 25 years? No warning, no explanation.

    Quote Originally Posted by Delphian View Post
    Thanks for the advice guys. I'm currently on hold with Blizzard. Expected wait is 41 minutes. Awesome. Someone said something about being polite?

    .
    Yes, be polite. The CS reps had nothing to do with whatever happened, they are just trying to do their job as best as possible. I would imagine they have been absolutely flooded since may 15th.



  10. #10
    IncGamers Member
    Join Date
    Feb 2011
    Posts
    510

    Re: Account suspended for 25 years? No warning, no explanation.

    Only 25? They're getting soft.



Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •