Recent Features

Vote: The Biggest Current Issues with Diablo 3?
Checking the blue tracker today and a reply from Lylirra caught my eye. I thought it would make a good topic for a vote, so I read over the first ten pages, tabulating how often specific complaints came up. Of course more replies treated the “single biggest issue” part like old people treat the “ten […]
Diablo 3 Seasons: Endings, Beginnings, and Scheduling
Almost everyone on my friends list and in the IncGamers HC West clan is playing Seasons now, so conversation has been focused on that reality. How long will Season One last? Are Seasons going to run a consistent amount of time? How much warning will we get before one ends and the next one begins? […]

Diablo III Launch = Technical Disaster?

Posted 16 May 2012 by

Though I personally didn’t have too much trouble playing when the servers first went up yesterday, if you go by the gaming media’s coverage of Diablo III’s launch, it was a complete disaster. Dozens of articles on every sort of gaming and tech site stress the technical problems, the inability to log in or create characters, the disconnects, and the server outages.

Seriously, look at Google News for “Diablo 3 launch” and easily two-thirds of the articles make it sound like some sort of Titanic Hindenburg crashed into a sky iceberg. Some quotes and links to give you a sense of the amount of angry headlines:

  • PC Gamer — Server, Login Problems Plague ‘Diablo 3′ Launch Day
  • Yahoo Games — Error message mars release of ‘Diablo III’
  • Cnet News — Diablo III woes plague launch day players
  • Kotaku — Well, I’d Say This Stupid Error Message About Sums It Up, Diablo III-Wise
  • Kotaku — When It Comes to Diablo III, Error 3003 Is The New Error 37
  • Daily Mail Online — A 12-year wait for this? Thousands of video gamers furious as they are unable to play Diablo III after huge demand brings down servers
  • VG 24/7 — Diablo 3: you can’t log-in and you shouldn’t care
  • Summit Sun — ‘Ripped off': fans rage as Diablo 3 debut spoiled by glitches
  • Aussie Gamer — Hell in the Depths of Hell: Diablo III Launch Problems Arise
  • Stuff NZ — When game launches go bad
  • PCR Online — Diablo III launch day server woes
  • Democratic Underground — Diablo 3 Launch Marred by Errors
  • Manolith — Diablo III Launch Marred by Technical Errors
  • AfterDawn — Diablo III Launches, Servers Struggle
  • Gaming Bolt — Diablo 3 fiasco: People have to take a stand against always-online DRM
  • From this I have to think the general fan’s opinion of D3’s launch is that it was a disaster. Was that how things went for you guys? As bad as these media stories make it sound?

    For me, Diablo III’s launch wasn’t bad. Thanks to delays from ending our live launch show and getting my computer set up to livestream the playthrough, I wasn’t able to log onto the EU server until about an hour after it went live. When I finally did, it took a few minutes of trying, but I was able to get in, create a Wizard, and create a game fairly easily. It took Elly a good fifteen minutes to get logged on as well, but once she was in we played together in the same game for a good five hours straight. The game was actually more stable than our computers, as I had two hard crashes and she had one, while the same game remained online the entire time.

    I didn’t try to log onto the US servers at midnight, but the players I’ve talked to said logging in was impossible for half an hour or so, but after that things went pretty well. The Asian servers were online hours earlier and weren’t great, but mostly held up, from reports I’ve read.

    So why is the online news coverage so negative? Did a lot of journos try at 12:05, get realm unavailable messages, and /ragequit?


    Remember last year after the online-only “feature” was announced and got a lot of bad press, yet most of you guys were supportive of it and insisted (as did Blizzard) that everyone had a good internet connection by now, that Blizzard knew how to run game servers with at least 24/7 (or at least 23.8/7) uptime, that people who wanted single player mode were just pissed about losing out on piracy, etc. Anyone rethinking their opinion on that issue yet, or are you perfectly willing to suffer through a day or a week (or a month?) of repeated server inaccessibility for what you see as a greater good?