Blizzard’s Diablo 3 Auction House Support Frustrates as Item Vanishes
Posted 15 July 2012 by Rushster
Where did it go?
The RMAH has certainly had its troubles since launch, what with funds going AWOL and cryptic and contradictory messages from Blizzard technical support.
Another example was posted in our forums today by lowkeylai which unfortunately highlights the shambles the support system is still in, and this time it’s not about being duped out of money. This item was sold and the sale confirmed by the RMAH system. The money for the sale didn’t appear, and when lowkeylai followed up, Blizzard said the auction had failed but the RMAH shots contradict that. Looking through the correspondence from support, you can’t help but wonder what exactly is going in the support centre. The support team can’t seem to do anything with RMAH problems and ultimately it’s the player that’s losing out.
While lowkeylai was not out of pocket because he was selling the item, the time invested to source the item should be taken into account. For Blizzard support to respond with “we’ve investigated and the auction was marked as failed” is no comfort to players. As the support states, the item can not be reinstated so it has quite simply disappeared into the ether losing a potential $186 for lowkeylai.
It is looks like there are standard replies going out from support in the hope the issue simply dies down and the customer goes away. Regarding this particular case, one response at the bottom reads “We hope you continue to enjoy your experience in World of Warcraft”. Last time I checked there were no Orcs in Diablo 3.
After many support messages lowkeylai does end up losing his temper a bit after his patience has been tested, but you can sympathise somewhat because of the run-around he was receiving and the loss of the item.
Yet another reason to push me farther from D3.
Nah.
quoting one thoughtful poster:
“They did not steal from you. No money was taken away from you. They did not deposit your money and remove it again. If the seller was still charged for the item and did not receive it, they stole from them, but there is no way for you to know that. And they can freely do whatever to the items in the game as they see fit. That is in the ToA. So if you lost the item, they covered themselves. Its a piece of digital pixels, hard to prove it was a “stolen item worth 220$”. My guess is that the person buying it was the one under review, and maybe it was fraudulently purchased, therefore the sale did not fully go through. Granted, it looks like Blizzard chalks one up again to piss poor customer service, and I’d would be very pissed as well after all that, but you have no viable claim as to why they should have to give you that money.”
And I think the OP has the item in his inventory and simply isn’t showing it. Pretty obvious d2jsp troll.
Same thing happened to me almost but reverse. I bid 35 mill on an item. i was on when the item timed out and ended. no notification was sent though saying sold or outbid. i went to check ah. no item. no refund. no nothing. just disappeared and has no reference in the AH history. i lost 35 mill in thin air and they won’t do a thing about it.
Do you guys here even LIKE d3 anymore at this point? Seems like even the editors here are fed up with this game and Blizzard’s antics.
Or ami I wrong?
Yep, just got through a five hour session
Still really enjoying it.
yes, you are wrong
there is a news network in the US and its slogan is “Fair and Balanced”
this site could actually use that slogan, it reports on the good and the bad
That network is neither fair nor balanced, and is sometimes considered reporting “Faux” news.
I didn’t want to get into that because I didn’t want to turn this into a political thread so I didn’t mention it
but since we’re here
Ron Paul !
disband the TSA !
legalize marijuana !
get out of Iraq and Afghanistan !
cut off all military and monetary support to Pakistan !
cut off all military and monetary support to Israel !
I think I’m for everything you just said except Ron Paul. Perhaps that’s oxymoronic, to a certain degree.
But why dismantle the TSA? Because of screening issues? I’m not disagreeing with you, I’m just curious.
“cut off all military and monetary support to Pakistan !”
+10 for that dude, and I am from Pakistan.
But it would be better if you had said it like
“cut off all military and monetary support to the Pakistani GOVERNMENT !”
that’s way more accurate.
Right on Brother… America doesn’t deserve Ron
Signed
i wasn’t trying to sound like a jerk, i was legitimately curious. ty for the answer.
I have never had any technical problems with D3 from the moment I installed it, though even when it is working it is still crap.
So. Did someone pay for the item…and blizzard pocketed the money. Or did the other party just not get an item.
This sure seems like borderline fraud.
also, keep in mind that if that player payed for the item to begin with, and is re-selling the item… blizzard do a nono
I smell a class-action lawsuit coming.
Im sure there is some clause in there lawyer jargon that says they are not responsible for stuff like this. But I just cant see this happening often and there being no repercussions. I would think there should at least be an audit of blizzard come tax time to see if they really are pocketing these “Lost sales”…
Putting a clause into a EULA is not a get-out-of-jail-free card. A judge could throw it out, and I am certain that a smart lawyer could figure out how to get a judge to do that.
If i recall correctly, there has been a recent ruling (within the last several years) that says that once the virtual good is being offered for money (not like in a black market) that it has worth under the eyes of the law.
If someone that knows for sure on this can chime in that’d be great.
But if that’s the case, no amount of legalese in their EULA is going to protect them if they continue ‘losing’ items/money.
It certainly seems like these would be a bit elaborate if they were hoaxes. Especially considering this is one of a few of these I have seen.
We will see how this plays out, but I have seen several of these now, and as you mentioned if it continues, there will just have to be repercussions.
Blizzard isn’t the company it used to be.
Blizzards ticket support system for this game might as well not even exist. You’d be an absolute fool or just a glutton for punishment to waste time with trying to get any kind of “support” from anyone regarding this game. Their responses are coming back with either incorrect or frustratingly dumb statements. I’m honestly shocked they didn’t tell him to power cycle his modem before blowing him off. It’s like they shopped it out to India to an office building full of people who have no clue what this game is about or how any game works for that matter.
are they really in INDIA ?
i bet the treasure goblins behind this items vanishing