Recent Features

Submit Questions for our Blizzcon 2014 Diablo 3 Interview
Diablo.IncGamers.com has a private interview with some Diablo 3 developers on Friday afternoon at Blizzcon. We’ll be recording the interview and posting the audio and a transcript afterwards, as we did last year. (Though I probably won’t wear the Bliz North D2X t-shirt this time.) Of course an interview is only as good as the […]
Blizzcon 2014 Diablo 3 Demo 1st Impressions
N3rdwards dove into the Wizard on the Reaper of Souls demo and typed up some quick notes on the new Wizard stuffs. Here follows his quick comments and stats of the new gear, expanding on what we’ve been reporting on Twitter. Blizzcon 2014 Diablo 3 Demo 1st Impressions: The new wizard set has the chance […]

Blizzard Comment More on Hacks, RMAH Delayed Again and Hotfixes

Posted 24 May 2012 by

Sadly the hacking problem has been a hot topic this week and we were expecting some sort of comment from Blizzard last night pending further investigations on their end. We now have some further comments on this from Blizzard this afternoon which indicate that there is nothing wrong with the Battle.Net system following their testing ans that accounts can not be compromised with an Authenticator in place.

Over the past couple of days, players have expressed concerns over the possibility of Battle.net account compromises. First and foremost, we want to make it clear that the Battle.net and Diablo III servers have not been compromised. In addition, the number of Diablo III players who’ve contacted customer service to report a potential compromise of their personal account has been extremely small. In all of the individual Diablo III-related compromise cases we’ve investigated, none have occurred after a physical Battle.net Authenticator or Battle.net Mobile Authenticator app was attached to the player’s account, and we have yet to find any situation where a Diablo III player’s account was accessed outside of “traditional” compromise methods (i.e. someone logging using an account’s login email and password).

To that end, we’ve also seen discussions regarding the possibility of account compromises occurring in ways that didn’t involve these “traditional” methods — for example, by “session spoofing” a player’s identity after he or she joins a public game. Regarding this specific example, we’ve looked into the issue and found no evidence to indicate compromises are occurring in this fashion, and we’ve determined the methods being suggested to do so are technically impossible. However, you have our assurance that we’ll continue to investigate reports such as these and keep you informed of important updates.

The RMAH was supposed to launch on the 29 May but it looks like it has been delayed again and no new launch date has been put in place as yet. It is likely that due to the spate of hacks Blizzard will be wanting to hold off launching this until the hacking mess is cleared up.

In light of the post-launch obstacles we’ve encountered, we have made the decision to move the launch of the real-money auction house beyond the previously estimated May time frame. As we mentioned in our original announcement, our goal has always been to ensure everyone has the smoothest experience possible when the real-money auction house launches, and we need a bit more time to iron out the existing general stability and gameplay issues before that feature goes live. While we don’t have a new launch date to share just yet, we’ll have more information soon.

Finally, we have a note on hotifixes and it looks lile we could see more regular  maintenance windows

Since the game’s launch, we’ve applied a number of hotfixes to address gameplay issues, made tweaks to improve our service stability, and performed occasional server maintenance when necessary to ensure that in the long term, players have the best gameplay experience possible. Moving forward, additional server maintenances will be required — and sometime next week, we plan to release a game update in the form of a patch that will further address client issues and apply additional bug fixes.

We also wanted to let you know that we’re still looking into the best way to address the achievements that some players lost in the hours following the game’s release. While we don’t have any concrete details to share with you just yet, we will have more information to share in the weeks ahead. We appreciate everyone’s patience as we work to improve stability and usability for all players.