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Blizzard Changing Diablo 3 Account Restore Policy in EU/US

Posted 27 Mar 2013 by

Blue post with info about account restoration with an eye to stopping duping exploits.

Last December, we made some changes to our regional account rollback policy for players in our Asia region. We implemented this update to protect the in-game economy from the noted rise of false compromised account claims by players attempting to gain duplicate items.

This policy has proven very effective in helping reduce the number of duplicate items in the game while still allowing us to assist legitimately compromised players, and now we’re ready to roll it out for our Americas and European regions.

[What’s Changing]

Starting on Tuesday, April 2, all character equipment including weapons and armor restored via the Diablo III rollback service will become bound to the restored account. This means restored items cannot be traded with other players or posted on the auction house, but that they can still be shared with other characters on the account and sold to merchant NPCs.

As always we are committed to continuing to monitor the overall health and economy of the game and make additional tweaks if necessary.

[Protecting Your Account]

Considering that the rollback service is intended to help players whose accounts have been compromised, we obviously wish that no one ever needed to use it. The best way to help protect yourself from account compromise is to secure your PC and Battle.net account, for example by adding a Battle.net Authenticator. While no security measure is completely foolproof, we’ve often found that many accounts are compromised a second time simply because players do not take any action to protect themselves after being compromised the first time.

To learn more about the Battle.net Authenticator and some best practices for securing your PC against viruses and malware, check out the links below.

  • Battle.net Account Security Website
  • Secure Your Gear With the Battle.net Authenticator
  • Account Security: General Tips
  • The Blue refers to this change rolling out on the Asian Realm last year. That occurred in mid-December 2012 and if you missed it at the time, you’ll want to revisit our post about it. The policy was much the same as we’re seeing now, but it was rushed into place thanks to crazy levels of duping on the Asian realm. We’ve not see that dimension of the problem on the US/EU realms, but this account exploit has been used to duplicate items, so legit players should be happy to see it go away.


    Tagged As: | Categories: Battle.net, Blue Posts, Diablo 3 Hacks, Lylirra