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Blizzard Being Sued Over Authenticator Requirement to Protect User InfoPosted 9 November 2012by
Blizzard are the attention of class action lawsuit which claims that Activision Blizzard are “deceptively and unfairly” charging customers by requiring players to purchase an authenticator to protect their personal information from hackers.
Plaintiff Benjamin Bell has taken out the action against Activision Blizzard and is seeking damages for “consumer fraud, unjust enrichment, negligence, breach of contract and bailment”.
Bell is claiming that Blizzard is placing the repsonsibility of securing customers personal information on the customer by making players purchase an authenticator instead of tightening security inhouse.
The complaint stems back to the problems around the launch of Diablo 3 when players were reporting account hacks on an almost daily basis. Then on the 10 August Battle.Net was hacked and a statement was released by Mike Morhaime to address concerns. Bell adds in the complaint that neither Activision or Blizzard took “the legally required steps to alert” gamers.
Bell is seeking damages from Activision/Blizzard for “tacking on” additional costs after customers have purchased the games and for requiring them to sign-up for Battle.net.
Source: Courthouse News via IncGamers.